# Refund Policy

**CGE Insights, a service of Pitch Cloud, LLC**

**Effective Date: August 20, 2026**

This Refund Policy applies to CGE Insights subscriptions and forms part of the
CGE Insights Terms of Service.

## 1. What this policy covers

This policy applies to all CGE Insights subscriptions: Essentials, Growth,
Intelligence, and Enterprise. "CGE Insights" or "CGE" means the CGE Insights
service provided by Pitch Cloud, LLC. "Customer" means the organization that
purchases or uses a CGE Insights subscription.

The same baseline rules apply to all Customers. An executed Master Services
Agreement ("MSA"), Order Form, or other signed agreement may provide different or
more favorable refund or cancellation terms and will control to the extent it
conflicts with this policy.

## 2. Your free trial

Essentials and Growth include a 30-day free trial. CGE Insights requires a card
when the trial starts but does not charge the card during the trial.

A Customer may cancel through account settings at any time before day 30 and will
not be charged. Self-service cancellation does not require a telephone call,
email, letter, or other written notice.

Intelligence and Enterprise are set up directly with the Customer and do not
include a free trial unless Order Documentation expressly states otherwise.

## 3. If CGE Insights charges you when your trial ends

When the trial ends, the subscription begins and CGE Insights charges the card on
file.

If the Customer did not intend to continue, the Customer may email
support@cgeinsights.com within 14 days after the charge to request a full refund.
No reason is required. This email requirement applies to requesting a refund
after a charge; it is not a requirement for cancelling a self-service
subscription.

After 14 days, Sections 4 and 5 apply.

## 4. Monthly plans

A Customer may cancel a monthly plan at any time through account settings. Access
continues through the end of the month already paid for. CGE Insights does not
issue partial-month refunds.

## 5. Annual plans

Annual plans are paid one year in advance. If a Customer cancels during the year,
access continues through the end of the paid term. CGE Insights does not refund
unused months except where this policy, applicable law, or controlling signed
Order Documentation expressly provides otherwise.

Annual pricing may be lower because the Customer commits to a full year. Current
pricing is stated in the applicable Order Documentation or checkout record.

## 6. Changing your plan

Upgrades take effect immediately. Stripe calculates and charges the difference for
the remainder of the current billing period. Downgrades take effect at the next
renewal. CGE Insights does not refund the difference for the remainder of a term
already paid for.

## 7. Setup and professional services

Intelligence and Enterprise may include setup, implementation, and other
professional services. Once that work begins, the related fees are not
refundable. These fees are separate from subscription fees, and cancelling a
subscription does not refund completed or started work.

If a Customer paid for setup work that has not started, CGE Insights will refund
that fee unless controlling signed Order Documentation states otherwise.

## 8. If the service is unavailable

CGE Insights works to keep the service available but does not guarantee a
specific uptime level unless a separate signed agreement states otherwise.

For an outage CGE Insights considers significant, CGE Insights may issue an
account credit on a case-by-case basis. Outage credits are not cash refunds.

If CGE Insights permanently stops offering the service or cannot restore it, CGE
Insights will provide a cash refund for the unused portion of the Customer's
prepaid subscription term.

## 9. If CGE Insights ends your account

If CGE Insights terminates a Customer for an uncured violation of the Terms of
Service, including uncured nonpayment, CGE Insights will not issue a refund
except as required by law. The Customer remains responsible for amounts properly
due through the effective termination date.

If CGE Insights terminates the Customer for CGE Insights' own reasons and the
Customer did not breach the applicable agreement, CGE Insights will refund the
unused full months of the prepaid subscription term.

An account is considered terminated only after notice of termination. A missed
payment, expired card, or suspension alone does not terminate the account.

## 10. How to request a refund

Email support@cgeinsights.com from the email address associated with the
Customer's account. Include the organization name and describe the requested
refund. For a refund under Section 3, also include the charge date.

CGE Insights will confirm receipt within 2 business days and provide a decision
within 5 business days.

## 11. How refunds are paid

Approved refunds are returned to the original payment method. CGE Insights cannot
send a refund to another card or account.

CGE Insights will issue an approved refund within 5 business days. A bank or card
provider may require an additional 5 to 10 business days to reflect the refund.
That processing time is outside CGE Insights' control.

## 12. Cancelling

A self-service Customer may cancel at any time through account settings using the
same number of steps required to sign up. A self-service Customer does not need
to call, email, mail a letter, or otherwise provide written notice to cancel.

If a Customer is subject to an executed MSA or other signed agreement that
specifies a different cancellation procedure, that signed agreement controls.

## 13. Your legal rights

This policy does not limit any refund right that cannot lawfully be waived. If
applicable law requires a refund not described here, applicable law controls.

## 14. Changes to this policy

If CGE Insights makes a material change to this policy, CGE Insights will email
account contacts at least 30 days before the change takes effect. A change will
not apply to a subscription period already paid for unless required by law or
agreed in writing.

## 15. Contact

support@cgeinsights.com
Pitch Cloud, LLC


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