Refund Policy
CGE Insights, a service of Pitch Cloud, LLC
Effective Date: August 20, 2026
This Refund Policy applies to CGE Insights subscriptions and forms part of the CGE Insights Terms of Service.
1. What this policy covers
This policy applies to all CGE Insights subscriptions: Essentials, Growth, Intelligence, and Enterprise. "CGE Insights" or "CGE" means the CGE Insights service provided by Pitch Cloud, LLC. "Customer" means the organization that purchases or uses a CGE Insights subscription.
The same baseline rules apply to all Customers. An executed Master Services Agreement ("MSA"), Order Form, or other signed agreement may provide different or more favorable refund or cancellation terms and will control to the extent it conflicts with this policy.
2. Your free trial
Essentials and Growth include a 30-day free trial. CGE Insights requires a card when the trial starts but does not charge the card during the trial.
A Customer may cancel through account settings at any time before day 30 and will not be charged. Self-service cancellation does not require a telephone call, email, letter, or other written notice.
Intelligence and Enterprise are set up directly with the Customer and do not include a free trial unless Order Documentation expressly states otherwise.
3. If CGE Insights charges you when your trial ends
When the trial ends, the subscription begins and CGE Insights charges the card on file.
If the Customer did not intend to continue, the Customer may email support@cgeinsights.com within 14 days after the charge to request a full refund. No reason is required. This email requirement applies to requesting a refund after a charge; it is not a requirement for cancelling a self-service subscription.
After 14 days, Sections 4 and 5 apply.
4. Monthly plans
A Customer may cancel a monthly plan at any time through account settings. Access continues through the end of the month already paid for. CGE Insights does not issue partial-month refunds.
5. Annual plans
Annual plans are paid one year in advance. If a Customer cancels during the year, access continues through the end of the paid term. CGE Insights does not refund unused months except where this policy, applicable law, or controlling signed Order Documentation expressly provides otherwise.
Annual pricing may be lower because the Customer commits to a full year. Current pricing is stated in the applicable Order Documentation or checkout record.
6. Changing your plan
Upgrades take effect immediately. Stripe calculates and charges the difference for the remainder of the current billing period. Downgrades take effect at the next renewal. CGE Insights does not refund the difference for the remainder of a term already paid for.
7. Setup and professional services
Intelligence and Enterprise may include setup, implementation, and other professional services. Once that work begins, the related fees are not refundable. These fees are separate from subscription fees, and cancelling a subscription does not refund completed or started work.
If a Customer paid for setup work that has not started, CGE Insights will refund that fee unless controlling signed Order Documentation states otherwise.
8. If the service is unavailable
CGE Insights works to keep the service available but does not guarantee a specific uptime level unless a separate signed agreement states otherwise.
For an outage CGE Insights considers significant, CGE Insights may issue an account credit on a case-by-case basis. Outage credits are not cash refunds.
If CGE Insights permanently stops offering the service or cannot restore it, CGE Insights will provide a cash refund for the unused portion of the Customer's prepaid subscription term.
9. If CGE Insights ends your account
If CGE Insights terminates a Customer for an uncured violation of the Terms of Service, including uncured nonpayment, CGE Insights will not issue a refund except as required by law. The Customer remains responsible for amounts properly due through the effective termination date.
If CGE Insights terminates the Customer for CGE Insights' own reasons and the Customer did not breach the applicable agreement, CGE Insights will refund the unused full months of the prepaid subscription term.
An account is considered terminated only after notice of termination. A missed payment, expired card, or suspension alone does not terminate the account.
10. How to request a refund
Email support@cgeinsights.com from the email address associated with the Customer's account. Include the organization name and describe the requested refund. For a refund under Section 3, also include the charge date.
CGE Insights will confirm receipt within 2 business days and provide a decision within 5 business days.
11. How refunds are paid
Approved refunds are returned to the original payment method. CGE Insights cannot send a refund to another card or account.
CGE Insights will issue an approved refund within 5 business days. A bank or card provider may require an additional 5 to 10 business days to reflect the refund. That processing time is outside CGE Insights' control.
12. Cancelling
A self-service Customer may cancel at any time through account settings using the same number of steps required to sign up. A self-service Customer does not need to call, email, mail a letter, or otherwise provide written notice to cancel.
If a Customer is subject to an executed MSA or other signed agreement that specifies a different cancellation procedure, that signed agreement controls.
13. Your legal rights
This policy does not limit any refund right that cannot lawfully be waived. If applicable law requires a refund not described here, applicable law controls.
14. Changes to this policy
If CGE Insights makes a material change to this policy, CGE Insights will email account contacts at least 30 days before the change takes effect. A change will not apply to a subscription period already paid for unless required by law or agreed in writing.
15. Contact
support@cgeinsights.com Pitch Cloud, LLC